The Sate College Office is subordinate to the Pittsburgh Office (part of the District headed by the Pittsburgh Office). If he's closer to the office in Pittsburgh proper, they'll refer him to the Pittsburgh Office, and same works if he were closer to the St. College Office and he called Pittsburgh.
Best bet is to see which office he's closer to. Less phone run around that way. My $0.02... Phone run-around with the NRD sucks... I had to give an applicant the run around earlier this year b/c she called the wrong place. Hated to do it, but we couldn't do anything with her app.