True. What Part 121 Air Carriers are selling, as an experience - sucks. The promise of eventually getting you to your destination, alive and safe" is ultimately what you are purchasing. There is little investment in comfort and convenience. Regulation, the labor model, security have all created an experience that just sucks. Moreover as a paying customer you have little or no choice or control. You as a passenger are the object of compliance standards.I'm not sure wifi speed would change how much I hate flying commercial. A cattle car is a cattle car no matter how much Internet it has.
And yet Elon is one of the top 10 most influential people in the world. Both things can be true.I practically never fly United, but fly Delta a lot. The air line is great, but the WiFi is definitely a weak part of the Delta customer experience.
That being said, Elon is a douchebag.
Thank deregulation. As for the cattle car experience - if you didn’t already know this, the average customer in economy class is responsible for almost none of an airline’s profit. Yes, that’s right, the vast majority of souls on board are at best a net neutral for the company’s quarterly statement. First class, business class, and the credit card programs are the real money makers for U.S. airlines, and attitudes reflect accordingly.True. What Part 121 Air Carriers are selling, as an experience - sucks. The promise of eventually getting you to your destination, alive and safe" is ultimately what you are purchasing. There is little investment in comfort and convenience. Regulation, the labor model, security have all created an experience that just sucks. Moreover as a paying customer you have little or no choice or control. You as a passenger are the object of compliance standards.
Not to mention the horrible humans that deliver service - gate agents and flight attendants. Both overworked, under paid and have little emotional energy to take care or show a modicum of concern for customers.
Contrast that to what I see in FBO's everywhere with private/charter/fractional aviation. The .01% who can afford it have an incredible experience surrounded by comfort and world class service - from pilots to cabin crew to ramp and FBO staff.
Because of where I live, United is better for connections and itinerary choices.It appears Delta’s purchase of a refinery does give them a competitive advantage. I do prefer Delta over United, but both are superior to American (I still remember the ticket agent taking our normal 27 lb stroller at the counter and carrying my daughter through the airport. American has a 25 lb limit on strollers, everyone else was either 50 lbs or didn’t care - to this day, we will never fly American again.)
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Delta vs. United: Which Airline Is Better Built for Higher Fuel Costs?
Delta and United both saw earnings and margins hit by higher jet fuel costs this quarter, but Delta's refinery and hedging gains helped it outperform United's liquidity-based approach.www.marketbeat.com