"They don’t value the engineers, they think the engineers are replaceable. You can’t take a 20- or 30-year employee and just dump them off to the side and think that you’re going to find somebody off the street that’s going to be able to do what that person does." I have heard this routinely from a number of different sources.
There is an entire section on this topic in "Skunk Works." Kelly Johnson and Ben Rich acknowledge that the passion, dedication and skill of the engineers and technicians were uniquely responsible for the success of the SR-71, F-117, and F-22. You get what you pay for I guess . . .
I watched a documentary that said basically the problem is that back during the 20th century, Boeing had very little to virtually no competition in the big passenger aircraft, so the culture was dominated by the engineers who would build world-class planes. But then as Airbus and other competitors began entering the market, the management recognized that the company couldn't just build great planes, costs be damned, but now had to implement some controls on the process.
The problem is that they went way overboard with it, with the idea of do more with less, make things more efficient, which only works to a point, and their upper management seeming to become more financial-dominated and also very far away. For example, how they thought they would be able to greatly reduce costs and save money by outsourcing the manufacture of all the parts (well far more of them anyhow) for the 787 Dreamliner (which backfired big-time). This is bean counter thinking. To an accountant and/or finance person, this will work, but to someone with any decent manufacturing knowledge or experience, they likely would have been far more skeptical. I am not saying the accountants or finance people are stupid at all, but such thinking by executives in a far away headquarters who likely don't know much about manufacturing is a recipe for disaster.
I mean a jumbo jet is basically a gigantic super complex LEGO Technic set with thousands and thousands of parts where you have to manufacture all the parts and they then all must fit together, and they're going to outsource the majority of that (!), and to manufacturers all over the planet (!!). I mean just from my own experience working in a machine shop, I could see that is likely a bad idea. For one, cheaper shops and contract manufacturers will often produce substandard parts. So you need to go with more reputable (and hence costly) companies. Boeing went with the cheaper ones, and as a result, parts were low quality and wouldn't fit together, causing all manner of delays and cost overruns. To maintain tight aerospace tolerances requires dedicated, skilled workers with good quality machines (i.e. more costly) and many of these overseas shops in particular lacked these.
The shop I work at has a fairly good reputation and we even make some parts for SpaceX. Just last week, SpaceX called up and said another one of their contractors really dropped the ball in terms of their parts, and they are coming Wednesday to inspect us because
they want their parts. So they came and apparently it went extremely well and they were very impressed with the facility and will be giving us more business. But I mean the amount of screwups I have seen/heard about in terms of other companies fouling up parts, my own company fouling up occasionally, engineers who can't make a print right and so the machinist doesn't know quite how the engineer wants the part made, mistakes that happen due to imperial vs metric conversions for dimensions (America vs rest of the world), etc...only management who didn't know any better could have thought all that outsourcing for a jumbo jet would work. Then there's the issue of how they treat their own workforce and the fact that they actively ignore safety issues as well (such as the MCAS on the Max)
I totally agree with the fact that you can't just toss out experienced personnel for people off the street. For example, engineers have to know what is called "Design for Manufacturability and Assembly," also divided into "Design for Manufacturability" and "Design for Assembly," which is a field/fields unto itself and also requires experience. The old way of engineering was the "wall toss" method, whereby the engineer designs the part, "tosses it over the wall" to the manufacturing people to make, who then will find problems and toss it back and the process repeats. Individual companies created their own DFMA methodologies to negate this, but there was no universal such method, until starting in around the 1960s, it got developed by researchers into a universally applicable methodology that has since been used very successfully. Many freshly graduated mechanical engineers have little training in it though, or are even unaware of it, and so are only educated to design parts for function. They then must learn the hard way that parts must be designed for both function and manufacturability and assembly. Parts also must be designed to be part of assemblies, as opposed to standalone. All of this is also the thing that derails a lot of would-be inventors trying to get a product made, they never took into account that their new widget, while functionally good, is bad from a manufacturing standpoint. It takes experienced and skilled engineers to be able to design parts like this, that are functionally good, manufacturable, and easy to assemble, both the parts themselves, and then to be part of larger assemblies. Then it takes skilled manufacturers, like machinists, with good quality machines, to make said parts.
So it is foolish to think one can both get rid of highly experienced engineers and then rely on cheap subcontractors to make all the parts designed by the lesser-skilled engineers, and all for something as complex as a jumbo jet.