No it's not. If your recruiter has no clue how to access the NRC SharePoint and access Reserve Programs/Board Results, I'm afraid your recruiter isn't the best (or nowhere close) at their job. Accessing SharePoint and Results is Officer Recruiting 101 these days. In some recruiting districts, ORs need to demonstrate themselves (without help) how to access these things before being a qualified OR. Additionally, he can check PRIDEMOD II (the app where we track applicants) for status updates as well. No excuses for "hey I can't seem to find the results" line.
There are some NRDs out there who neglect to fully train their ORs, which might be a root cause for yours. But if not, then that's fully unacceptable.