Yes. B-. I don’t care how much “free” beer and wine I’m offered if I don’t have my bags when I arrive where I am going.So to summarize:
- "Flights themselves weren't bad."
- Ontime departures
- Early arrivals
- You got a free upgrade to an exit row... and even got the window seat you asked for on the next, long flight.
- You were offered free beer and wine, but turned it down.
- Great movie selection. BTW, airlines don't control the "airline edit" versions of movies that are played.
- Breakfast was "actually decent".
- Arrived refreshed and in a good mood.
For the negatives:
- You sat next to overweight "fluffy" people. United's fault?
- You didn't care for the Economy meal for lunch. Did you expect a gourmet meal in Economy? Did you look at United's meal selection online before you boarded? Did you know that SEA has some awesome restaurants in the terminal... some of the best in US airports... and that you can buy food there and carry it on, and not deal with "airline food"? I'm assuming that you are an experienced airline traveller and would know this.
- Narita domestic terminal isn't good and needs air conditioning. Does United own, build and upgrade the Japanese airport infrastructure? Is it their fault?
- Your bag was delayed.
-- That said, the Japanese United lady was helpful and walked you through the process.
-- United would bring you your bag, but you elected not to use that service because "If you want something done right, do it yourself..."
And that's a B- on your report card?
Seats are 17” wide, thus the issues with my fluffy neighbor. Sorry, 17.3”.
The 777-300ER is not a comfortable plane.
As an airline, you have one basic job to do: get me, and my bags, to my destination, when you say you will get me there.
That didn’t happen.
B-