I'm pretty sure they already are. When I have a pay problem, the nice benefits lady just replies by forwarding my email to the Pay office. Then nothing is done. Then I ping them 2 more times and I finally get a completely unhelpful email reply stating what I already know, but no explanation why.
Thankfully I haven't been underpaid, but I'm pretty sure when I get daily shift over-time for working late, they overpay me by a couple of dollars each time. I've stopped worrying about it because it's not like anyone is paying attention and they certainly aren't interested in addressing the issue when I've brought it up.
See, those are the kinds of jobs that I don't think will be replaceable soon. Customer service, public/customer facing roles. I know they largely already have been, but that just goes into the bin of "pay a more expensive contract/price for less services" each year. So I don't like that one bit!